Answer key: Exercise 4, When not to use it

Time: 9 minutes (5 to sort, 4 to discuss the hardest card). Handout: Exercise 4.

The point isn't a perfect score. It's that people can say why a task belongs in a pile. Accept reasonable answers that come with a good reason.

#	Task	Suggested pile	Why
1	Thank-you note to a volunteer	Good use	Low stakes, and you read it before sending. Use a first name only if your organization is fine with that.
2	Meeting notes to an action list	Good use	Check names and deadlines against your notes. Leave out anything about clients.
3	Translate a lease notice for a client	Use with a check	Machine translation of legal text can be wrong in ways that matter. A fluent, qualified person checks it, and the original stays the official version.
4	Decide if a family qualifies for rent help	Don't use	Eligibility is a decision about a person, made under your program's rules, by trained staff, with the family's records. Claude can help staff understand the rules (card 7), not decide.
5	Reply to someone who says they want to hurt themselves	Don't use	A person responds right away and follows your crisis plan. In the US, the 988 Suicide & Crisis Lifeline is reached by calling or texting 988.
6	Make a flyer easier to read	Good use	Check that dates, times and addresses didn't change.
7	Summarize a grant application's rules	Use with a check	Useful for a first read, but check every deadline and requirement in the original. Missing one can cost the grant.
8	Letter to a landlord about late rent, for a client	Use with a check	Fine as a draft without the client's details (see Exercise 3); the client and a trained advocate decide what it says. If there's an eviction notice, refer to legal aid.
9	Fundraiser ideas	Good use	Ideas are cheap to check.
10	Social media post with a client's name and photo	Don't use	The problem is consent, not the writing. Get written permission first, and never put the client's details into Claude. With consent, Claude can help polish a post you wrote.

The cards people argue about

Card 3 (translation): someone will say "it's better than nothing." That's fair when the alternative is nothing. The answer is "use with a check", plus: the client should know it's an informal translation.
Card 8 (landlord letter): people split between "use with a check" and "don't use." Both are fine if the reason is right: the client's situation and legal rights are what matter.
Card 2 (meeting notes): good use, unless the meeting was about specific clients. Then it's Exercise 3 again.

If something goes wrong

A group finishes early: ask them to write an eleventh card from their own job and sort it.